Gen Korean BBQ House

Kyle L

★1

a month ago

Been coming here for years. Over the last year and some change the place has really gotten worse. The floors are slippery and dangerous. It takes half an hour for a waiter to even approach you, and they forget everything. The place is constantly understaffed. Today I had the displeasure of a waiter spilling sticky pickle juice all over my expensive bag and they offered nothing in return. Will never be coming back after over ten years coming here

Faith Van Arsdale

★1

5 months ago

Ive been to this location 3 times, everytime i visit the customer service got progressively worse. The first time was okay customer service like a 5/10 they forgot stuff and didnt check in with the table to often. but it wasnt the worst, they changed our grill 3 times for over an hour stay. the second time was like a 3/10 I interacted with the lady in white who is at the front (i belive is the manager) a lot more and everytime i see her it feels so unwelcoming. she rolls her eyes, and will like grunt if we ask questions or need to wait for the rest of party. This time they only changed the grill once, which was fine, I was only there for about 30 minutes. the most previous time i went, they deadbutt changed the grill over 10 times in under 20 minutes. As soon as we would start cooking the meat they would rush over and put it on another grill. The first 5 times me and my party just laughed it off, when they changed the grill they also took some of our meat that was on the grill aswell. So that kind of sucked cause we were loosing meat. after the 10th time of them changing the grill when they came back to change the *Freshly Changed Grill from not even 2 minutes ago* we politely declined and noted that they had just changed it. the person changing it huffed and walked away. everytime he passed he would side eye us. immediately after that the manager came up to us and changed our grill. Our grill wasnt overly steamy or anything out of the ordinary. They also have vents above the grill but wouldnt turn them on?! after that we started a stopwatch and asked them to not change the grill asmuch and they seemed a little offended. but they started changing every 4-5 minutes instead of 2 which was nice. Its just frustrating cause it took us longer to cook the food because they kept swapping out the grill and it had to reheat. The meat also lost some juice and flavor because the same meat would get moved 2-3 times. :( The only reason i come back is because of the food, the meat is really good. But, after this past experience im not sure im coming back to this location. * note for the video as soon as i took this video they came around and changed it out again :